The Crown Casino mobile app is the official application for Crown Melbourne and Crown Perth, providing members with seamless access to Crown Rewards, gaming features, and exclusive benefits. The app serves as a digital gateway to manage your casino experience, track rewards points, and fast-track membership registration.
The Crown Casino mobile app represents a significant evolution in how Australian casino patrons interact with Crown Melbourne and Crown Perth properties. Designed to complement the physical casino experience, the application provides members with comprehensive digital access to rewards programs, gaming account management, and exclusive benefits. Understanding the full capabilities of this mobile platform is essential for maximizing your Crown experience, whether you are a frequent visitor or occasional guest exploring the gaming and entertainment offerings.
The app serves multiple critical functions beyond simple membership tracking. It acts as your digital wallet for cashless gaming, your portal to responsible gaming tools, and your key to unlocking member-exclusive pricing and offers across Crown's restaurants, hotels, and entertainment venues. With Crown's commitment to safer play and regulatory compliance, the mobile app has become an integral component of the modern casino experience in Australia.
Crown Casino operates two major integrated resort properties in Australia: Crown Melbourne and Crown Perth. Both venues offer world-class gaming facilities, luxury hotels, award-winning restaurants, and entertainment options. The Crown Casino mobile app was developed to enhance patron engagement and streamline access to the Crown Rewards loyalty program, which forms the foundation of the customer experience across both properties.
The application is available for iPhone users through the App Store and for Android users through Google Play. It supports multiple languages and regions, reflecting Crown's diverse customer base. The app's primary purpose is to digitize membership management, but it has expanded to include financial transaction capabilities through Crown Wallet, responsible gaming features through Crown PlaySafe, and direct access to promotional offers and events.
Unlike online gambling platforms, the Crown Casino mobile app does not offer real-money gaming on mobile devices. The Australian Federal Government maintains an Internet Gaming Moratorium that prohibits online casino gaming. Instead, the app focuses on enhancing the physical casino visit through digital tools, pre-planning capabilities, and seamless integration with on-property gaming through Crown Wallet and carded play systems.
The Crown Rewards program is the loyalty framework that connects all Crown experiences, from gaming to dining to hotel stays. The mobile app provides the fastest pathway to becoming a Crown Rewards member, significantly reducing the time required for registration compared to traditional in-person sign-up methods.
The fast-track registration feature allows prospective members to complete the initial sign-up process digitally before visiting a Crown property. Users download the Crown app and begin the registration by providing personal details and uploading acceptable identification documents. For Australian residents, acceptable identification includes an Australian Driver's Licence, Learner's Permit, or Australian Passport. International visitors can use a Foreign Passport for verification.
After submitting the digital application, users receive provisional membership status. To activate full membership benefits and receive the physical Crown Rewards Membership Card, members must visit a Crown Rewards desk at either Crown Melbourne or Crown Perth. Desk locations are available within the app, and operating hours vary by location. The main Crown Rewards desk at Crown Melbourne near the Crown Metropol entrance operates Sunday to Thursday from 8:30am to 12:00am, and Friday to Saturday from 8:30am to 2:00am.
Crown Rewards membership provides access to exclusive benefits that enhance the overall Crown experience. Members receive birthday offers, member pricing at selected restaurants, and options to unlock discounted parking. The points system allows members to earn points through gaming activity, dining, hotel stays, and other qualifying purchases across Crown properties.
Points can be redeemed through the mobile app for various Crown experiences including dining vouchers, hotel accommodations, free parking, shopping credits, and casino play. The app provides real-time tracking of points balance, recent earning activity, and available redemption options. This transparency helps members understand the value of their loyalty and plan redemptions strategically.
Crown Wallet, also known as CardPlay, represents Crown's cashless gaming solution integrated directly into the mobile app ecosystem. This feature brings convenience and security to the gaming experience by eliminating the need to carry large amounts of cash on the casino floor.
Crown Wallet allows members to load funds digitally and transfer them to Electronic Gaming Machines with a few clicks. The system works in conjunction with the Crown Rewards Membership Card, which must be inserted into compatible EGMs to access wallet funds. Members can load money into their Crown Wallet through various methods including bank transfers, credit cards, or cash deposits at designated locations within the casino.
The wallet provides flexibility to move between gaming machines without cashing out and carrying tickets or cash. When a member finishes playing at one machine, they can transfer remaining funds back to their Crown Wallet and move to another machine, accessing those funds immediately. This seamless transfer capability enhances the gaming experience while maintaining complete transaction records for responsible gaming monitoring.
All Crown Wallet transactions are secured through encryption and require authentication through the Crown Rewards Membership Card and PIN. The mobile app provides complete transaction history, allowing members to review deposits, withdrawals, and gaming activity. This transparency supports responsible gaming practices by giving members clear visibility into their spending patterns.
Crown has implemented important changes to Deposit Account Terms and Conditions, effective from August 2022, which govern how funds are managed within the Crown Wallet system. Members should review these terms through the app or Crown website to understand their rights and responsibilities regarding fund management, withdrawal processes, and account maintenance requirements.
The Crown Casino mobile app streamlines the entire casino experience by integrating membership management, rewards tracking, and gaming account features into one platform. Users begin by downloading the app from the App Store for iPhone or Google Play for Android devices, then complete the initial registration process by providing acceptable identification such as an Australian Driver's Licence or Passport.
After digital registration, members visit a Crown Rewards desk at Crown Melbourne or Crown Perth to verify their identity and collect their physical Crown Rewards Membership Card. Once verified, the app becomes the central hub for managing Crown Wallet transactions, setting responsible gaming limits through Crown PlaySafe, accessing member pricing at restaurants, and redeeming points for dining, hotel stays, parking, and casino experiences.
Crown PlaySafe represents Crown's comprehensive commitment to responsible gaming, and the mobile app serves as a key access point for these protective features. As part of regulatory requirements and corporate responsibility initiatives, Crown has introduced mandatory carded play and limit-setting capabilities designed to minimize gaming-related harm.
Crown Melbourne and Crown Perth have implemented carded play requirements, making it mandatory to use a Crown Rewards Membership Card to access Electronic Gaming Machines. This requirement enables the tracking and enforcement of time and loss limits that members set for themselves. The mobile app facilitates the setup and management of these limits, providing members with control over their gaming behavior before they arrive at the casino.
Members can set daily, weekly, or monthly time limits that restrict how long they can play EGMs. Similarly, loss limits can be established to cap the amount of money that can be lost during specified periods. Once limits are reached, the system prevents further play until the time period resets. These features are designed to encourage safer play patterns and provide members with tools to maintain control.
The Crown PlaySafe program extends beyond limit-setting to include awareness, assistance, and support resources. The mobile app provides direct access to the Crown PlaySafe Centre, which can be reached at 1800 801 098. Additionally, members can access information about the Gambling Helpline at 1800 858 858 and gamblinghelponline.org.au for external support services.
Crown's approach recognizes that safe play occurs in a regulated environment where potential harm is minimized and individuals make informed decisions. The mobile app supports this philosophy by making responsible gaming tools easily accessible, reducing barriers to setting limits, and providing immediate access to support resources when needed.
Beyond membership and gaming account management, the Crown Casino mobile app includes several features designed to enhance the overall Crown experience and provide practical utility for visitors.
The app delivers push notifications about upcoming events, exclusive member offers, and promotional opportunities. Crown properties host major events such as the Aussie Millions Poker Championship, which returns to Crown Melbourne from April 24 to May 10, 2026, featuring 18 days of poker action with 18 tournaments and an estimated prize pool of AU$14 million. App users receive early notification of such events and may gain access to exclusive member registration periods or special offers.
The mobile app provides comprehensive information about Crown Melbourne and Crown Perth facilities, including restaurant menus and pricing, hotel availability, entertainment schedules, and casino floor layouts. Members can use the app to plan visits, make dining reservations where applicable, and understand dress code requirements before arriving.
Crown Melbourne Management maintains a smart casual dress code policy and reserves the right to refuse entry to persons considered unsuitably attired. The app provides clear guidance on acceptable and unacceptable attire, helping visitors prepare appropriately. Unacceptable items include ripped or soiled clothing, offensive t-shirts, camouflage clothing, work singlets, active sporting attire, manual work clothing or steel cap boots, and ugg boots or rubber gum boots.
Crown Melbourne Casino operates 24 hours a day, seven days a week, with exceptions on Christmas Day, Good Friday, and ANZAC Day, when casino entrances close from 4am to 12 noon. The mobile app provides up-to-date information on operating hours for all venues within the Crown complex, including restaurants, bars, retail outlets, and Crown Rewards desks, ensuring visitors can plan their visits effectively.
Accessing the Crown Casino mobile app requires downloading from official app stores to ensure security and authenticity. The application is available exclusively through the Apple App Store for iPhone users and Google Play Store for Android users.
iPhone users can search for Crown Casino or Crown Casino Australia in the App Store. The official app is published by Crown Resorts and is compatible with iPhone, iPad, and iPod touch devices running recent iOS versions. Users should verify the publisher name to ensure they download the authentic Crown application rather than unofficial or fraudulent apps.
Android users access the Crown Casino app through the Google Play Store using similar search terms. The app requires certain permissions to function properly, including access to camera for ID verification during registration, location services for property-specific features, and notification permissions for alerts about offers and events.
After installation, users create an account by providing personal information including name, date of birth, contact details, and residential address. The app then guides users through the ID verification process, which involves photographing acceptable identification documents. The system performs initial verification digitally, but final verification and card issuance require an in-person visit to a Crown Rewards desk.
Crown Resorts maintains comprehensive privacy policies governing how personal information collected through the mobile app is used, stored, and protected. The app collects various data types including identification documents, financial information for Crown Wallet transactions, gaming activity records, and location data when on Crown properties.
This information is used to comply with regulatory requirements, prevent money laundering and fraud, provide personalized offers and services, and support responsible gaming initiatives. Crown has implemented responsible practices to protect customers and the community, including requirements to maintain up-to-date identification, personal details, and in some cases financial information. These practices aim to mitigate the risk of individuals using illicit funds at Crown properties.
Members can review Crown's complete Privacy Policy and Terms of Use through the mobile app or Crown website. Understanding these policies is important for making informed decisions about app usage and data sharing. Crown is subject to Australian privacy laws and gaming regulations that govern data handling practices in the casino industry.
While the Crown Casino mobile app provides extensive functionality for managing the casino experience, it has important limitations that users should understand. Most significantly, the app does not offer online gambling or real-money gaming on mobile devices. The Australian Federal Government's Internet Gaming Moratorium prohibits online casino gaming, meaning all gaming activity must occur physically at Crown Melbourne or Crown Perth properties.
The app serves as a companion to the physical casino visit rather than a standalone gaming platform. Members cannot play slot machines, table games, or other casino games through the app. Instead, the app facilitates on-property gaming through Crown Wallet integration and provides tools for managing the physical casino experience.
Additionally, Crown Rewards membership is subject to Crown Rewards Rules, and patrons must be 18 years or over and not prohibited from entering the casino or Crown properties for any reason. The app enforces age verification during registration, and members may be required to verify their age in person at Crown Rewards desks.
The Crown Casino mobile app represents a sophisticated digital platform that enhances the integrated resort experience at Crown Melbourne and Crown Perth. By providing fast-track membership registration, Crown Wallet cashless gaming, Crown PlaySafe responsible gaming tools, and comprehensive access to rewards and benefits, the app has become an essential component of the modern Crown experience.
For casino patrons, the app offers convenience, transparency, and control over their gaming and entertainment activities. The integration of responsible gaming features demonstrates Crown's commitment to player wellbeing within a regulated framework. While the app does not provide online gambling capabilities due to Australian federal regulations, it successfully bridges the digital and physical casino experience, allowing members to plan visits, manage finances, track rewards, and access exclusive benefits seamlessly.
As Crown continues to evolve its digital offerings and respond to regulatory requirements, the mobile app will likely expand its capabilities while maintaining focus on responsible gaming, security, and customer service. For anyone planning to visit Crown Melbourne or Crown Perth, downloading the Crown Casino mobile app and establishing Crown Rewards membership represents the optimal starting point for maximizing the value and enjoyment of the Crown experience.
No, the Crown Casino mobile app does not offer online gambling or real-money gaming. The Australian Federal Government's Internet Gaming Moratorium prohibits online casino gaming. The app is designed to enhance your physical casino visit through membership management, Crown Wallet, and rewards tracking.
iPhone users can download the app from the Apple App Store by searching for Crown Casino Australia. Android users can find it on the Google Play Store. Ensure you download the official app published by Crown Resorts to guarantee security and authenticity.
Crown Wallet, also known as CardPlay, is a cashless gaming system that allows you to load funds digitally and transfer them to Electronic Gaming Machines using your Crown Rewards Membership Card. You can manage deposits, withdrawals, and view transaction history through the mobile app, providing a secure and convenient alternative to carrying cash on the casino floor.
You can set time and loss limits for gaming through the Crown Casino mobile app as part of the Crown PlaySafe program. These limits can be configured for daily, weekly, or monthly periods and are enforced through the mandatory carded play system when you use Electronic Gaming Machines at Crown properties.
Acceptable identification includes an Australian Driver's Licence or Learner's Permit, Australian Passport, or Foreign Passport. You upload photos of your ID during the digital registration process, then visit a Crown Rewards desk in person to verify your identity and collect your physical membership card.
The Crown Casino mobile app is free to download and use. Crown Rewards membership is also free. However, standard transaction fees may apply for certain Crown Wallet funding methods such as credit card deposits, and members should review the Crown Deposit Account Terms and Conditions for complete fee information.
Operating hours vary by location. At Crown Melbourne, the main Crown Rewards desk near Crown Metropol is open Sunday to Thursday from 8:30am to 12:00am, and Friday to Saturday from 8:30am to 2:00am. Crown Perth desk hours differ, and specific times for all locations are available within the mobile app.
Yes, the Crown Casino mobile app works at both Crown Melbourne and Crown Perth properties. Your Crown Rewards membership is valid across both venues, and you can earn and redeem points at either location. The app automatically recognizes which property you are visiting and provides relevant information and offers.
Crown Casino collaborates with leading technology and service providers to deliver exceptional mobile app experiences and integrated resort services.
Explore the comprehensive benefits of Crown Rewards membership, including exclusive offers, member pricing, points earning and redemption across dining, hotels, entertainment, and gaming experiences at Crown Melbourne and Crown Perth.
Crown PlaySafe provides comprehensive responsible gaming tools including mandatory carded play, customizable time and loss limits, and access to support resources designed to promote safer gaming practices and player wellbeing.
The prestigious Aussie Millions Poker Championship returns to Crown Melbourne for 18 days of poker action featuring 18 tournaments and an estimated AU$14 million prize pool.
Crown has introduced updated Deposit Account Terms and Conditions and expanded Crown PlaySafe features to strengthen responsible gaming practices across all properties.
The Crown Casino mobile app now offers streamlined digital registration with improved ID verification, reducing membership sign-up time for new Crown Rewards members.