Redbet is a multi-platform gambling operator established in 2005, offering casino games, sports betting, and poker. Owned by Evoke Gaming Ltd and acquired by MRG in 2018, the platform is licensed by the Malta Gaming Authority and Gibraltar Regulatory Authority, with a strong presence in Sweden and the UK.
Redbet presents itself as a comprehensive gambling destination combining casino games, sports betting, and poker under one platform. Established in 2005 and later acquired by MRG in 2018, the operator holds licenses from the Malta Gaming Authority and Gibraltar Regulatory Authority. While the platform offers an extensive game library and professional design, recent player experiences reveal significant concerns regarding withdrawal processing, customer support, and bonus terms that warrant careful examination before registration.
This Redbet review provides an objective assessment of the platform's offerings, operational practices, and player experiences as of 2025. Our analysis draws from verified player feedback, regulatory information, and direct evaluation of the platform's features. Whether you're considering Redbet for sports betting, casino games, or both, this review delivers the critical information needed to make an informed decision.
The platform's Trustpilot rating of 1.2 out of 5 stars based on 151 reviews immediately signals substantial player dissatisfaction. With 46% of reviews awarding one star and only 37% giving five stars, the polarized feedback demands deeper investigation into what works and what doesn't at Redbet.
Redbet operates under licenses from two respected gambling jurisdictions: the Malta Gaming Authority and the Gibraltar Regulatory Authority. These licenses require adherence to strict operational standards, including player fund protection, fair gaming practices, and responsible gambling measures.
The Malta Gaming Authority license ensures that player funds are segregated from operational accounts and that games undergo regular fairness testing. The Gibraltar license provides additional regulatory oversight, particularly for sports betting operations. Both jurisdictions maintain complaint resolution mechanisms, though player feedback suggests that internal dispute resolution at Redbet has been problematic.
Notably, Redbet was removed from Casinomeister's Accredited Casino section in July 2019 due to poor communication regarding player complaints. The casino's unwillingness to engage with certified arbitrators and a seven-month unanswered complaint raised serious concerns about their commitment to fair dispute resolution, despite holding valid licenses.
Redbet's casino section features over 600 slot machines alongside table games, video poker, and live dealer options. The platform partners with established software providers to deliver a diverse gaming experience across multiple categories.
The slot library includes classic three-reel games, modern video slots, and progressive jackpot titles. Players can access games from major providers, ensuring variety in themes, mechanics, and volatility levels. The platform's instant play functionality allows immediate access without downloads, and mobile compatibility extends the gaming experience to smartphones and tablets.
The reported win rate of 97.11% suggests competitive return-to-player percentages across the game portfolio, though individual game RTPs vary. Players should verify specific RTP information for their preferred titles, as this figure represents an average across all games.
Beyond slots, Redbet offers blackjack, roulette, baccarat, and video poker variants. The live dealer section provides real-time gaming experiences with professional dealers, though the selection appears more limited compared to casino-focused competitors. The integration of casino games with sports betting and poker creates a one-stop platform, but specialization in any single vertical may be compromised.
As a sportsbook-oriented brand, Redbet emphasizes sports betting alongside its casino offerings. The platform provides odds across multiple sports and markets, with a focus on European football, tennis, and other popular betting categories.
Player feedback indicates that odds are generally competitive, though not consistently market-leading. The betting interface is described as user-friendly, with straightforward navigation and clear bet placement processes. Live betting options allow in-play wagering, though the depth of live markets varies by sport and event significance.
One critical issue noted in player reviews involves wagering requirements on deposits. Players report that all deposits must be wagered at least once before withdrawal, a policy that some consider restrictive and not clearly communicated during registration. This requirement, while common in the industry for anti-money laundering purposes, has frustrated players who expected immediate withdrawal capability for unused deposits.
Redbet operates as a sportsbook-oriented brand that has expanded into comprehensive casino offerings. Following its acquisition by MRG in 2018, the platform has been positioned for expansion into markets where Mr Green already operates, leveraging established regulatory frameworks and operational expertise.
The platform targets players seeking integrated gambling experiences, combining sports betting with casino games and poker. However, recent player feedback indicates significant challenges with withdrawal processing, customer support responsiveness, and bonus transparency that potential users should carefully consider.
Redbet offers welcome bonuses for both casino and sports betting, though player feedback consistently criticizes the bonus structure as uncompetitive and laden with restrictive terms.
New casino players can receive a welcome bonus of up to £200 plus 150 free spins. However, the bonus comes with a 35x wagering requirement, and slot contributions are limited to 5% per spin for wagering purposes. This dramatically extends the time and bankroll needed to clear the bonus, making it less attractive than competitors offering standard 100% contribution rates.
The sports welcome bonus offers 25% of the first deposit, which players have noted is significantly lower than industry standards where 50% to 100% bonuses are common. The combination of lower bonus percentages and restrictive wagering terms has led multiple reviewers to describe Redbet's promotions as "awful" compared to alternatives.
Player reviews indicate a notable lack of regular promotions and reload bonuses. Unlike competitors that maintain active promotional calendars with weekly or monthly offers, Redbet appears to focus primarily on new player acquisition rather than retention through ongoing incentives. This limitation reduces the platform's appeal for regular players seeking value beyond the initial welcome offer.
Withdrawal processing represents the most significant concern raised in player reviews, with multiple reports of delays, repeated verification requests, and poor communication from the payments team.
Redbet advertises withdrawal processing times of 0-4 hours for e-wallets and 1-5 days for other methods. However, player experiences frequently contradict these claims. Multiple reviews report first withdrawals taking over 24 hours even after verification completion, with subsequent withdrawals triggering additional document requests for materials already submitted.
One particularly concerning case involved a player waiting over two weeks for a withdrawal, with the casino claiming payment was made while the player's bank confirmed no funds were received. The lack of resolution and poor communication in such cases raises serious questions about payment reliability.
Players report that verification processes are inconsistent and sometimes repetitive. After completing initial KYC verification, some players faced additional document requests for subsequent withdrawals, with support unable to explain why previously accepted documents were insufficient. The verification system appears to lack coordination, frustrating players who have already provided comprehensive documentation.
Redbet accepts Visa, Mastercard, and five additional payment methods, though the specific options vary by player location. The limited payment method selection compared to competitors restricts player flexibility, particularly for those preferring cryptocurrency or alternative payment solutions. Additionally, players have reported issues when attempting to withdraw to cards that don't accept gambling transactions, with the casino failing to proactively communicate alternative withdrawal options.
Customer support emerges as a critical weakness in player feedback, with consistent complaints about unresponsive service, unhelpful responses, and lack of follow-through on promised resolutions.
Live chat is available but not 24/7, limiting accessibility for players in different time zones or those experiencing issues outside support hours. When support is available, players report that representatives often provide generic responses without addressing specific concerns or escalating issues appropriately.
Email support through [email protected] appears equally problematic, with players reporting delayed responses or no responses at all to urgent payment and account issues. The casino's removal from Casinomeister's accredited list specifically cited poor communication and unresponsiveness to player complaints, a pattern that continues in recent player reviews.
The lack of effective support becomes particularly problematic when combined with payment delays and verification issues, leaving players without recourse or clear timelines for resolution.
Redbet offers mobile compatibility across Android, iPhone, Mac, PC, and tablet devices through instant play functionality. The mobile platform provides access to the full game library without requiring app downloads, using responsive web design to adapt to different screen sizes.
Player feedback on mobile performance is limited but generally positive where mentioned, with the interface described as functional and easy to navigate. The ability to place sports bets and play casino games from mobile devices adds convenience, though the lack of dedicated apps may disappoint players preferring native applications.
As a licensed operator, Redbet implements responsible gambling tools including deposit limits, session time limits, and self-exclusion options. Players can access these controls through their account settings, allowing proactive management of gambling activity.
The platform provides links to support organizations including GamCare and Gamblers Anonymous for players experiencing gambling-related problems. However, the visibility and promotion of these tools could be enhanced, as they are not prominently featured in player-facing materials reviewed.
When evaluated against competitors, Redbet falls short in several critical areas. Platforms like 888sport offer superior bonus structures with higher percentages and more favorable wagering terms. NineCasino, with a 4.6 Trustpilot rating compared to Redbet's 1.2, demonstrates significantly better player satisfaction.
Withdrawal reliability, a cornerstone of player trust, appears more consistent at competing platforms. While no operator is perfect, the frequency and severity of payment complaints at Redbet exceed industry norms. Customer support quality also lags behind competitors that maintain 24/7 live chat with more responsive and empowered representatives.
Redbet's game selection is competitive, and its multi-vertical approach offers convenience for players interested in both casino and sports betting. However, these advantages are undermined by operational weaknesses that directly impact player experience and satisfaction.
Redbet operates as a licensed gambling platform with legitimate regulatory oversight and a substantial game library. The platform's integration of casino, sports betting, and poker creates a comprehensive gambling destination, and its established presence since 2005 demonstrates operational longevity.
However, significant concerns regarding withdrawal processing, customer support responsiveness, and bonus transparency cannot be overlooked. The 1.2 Trustpilot rating reflects genuine player dissatisfaction, particularly around payment reliability and communication. The removal from Casinomeister's accredited list due to poor complaint handling further validates these concerns.
For players prioritizing reliable withdrawals, responsive support, and competitive bonuses, alternative platforms currently offer superior experiences. While Redbet may suit players specifically seeking its game selection or sports betting odds, proceeding requires awareness of the documented operational issues and realistic expectations regarding support and payment processing.
Potential players should start with small deposits, thoroughly document all interactions, and maintain realistic expectations about withdrawal timeframes and support responsiveness. Understanding the platform's limitations before registration helps avoid the frustrations documented in numerous player reviews.
Yes, Redbet holds licenses from the Malta Gaming Authority and Gibraltar Regulatory Authority, both respected gambling jurisdictions. However, licensing does not guarantee operational excellence, and player reviews indicate significant issues with withdrawals and support despite valid licensing.
Redbet advertises 0-4 hours for e-wallets and 1-5 days for other methods, but player experiences frequently report longer timeframes. First withdrawals often exceed 24 hours, and some players have waited weeks with unresolved payment issues.
Casino players can receive up to £200 plus 150 free spins, while sports bettors get 25% of their first deposit. However, the casino bonus has a 35x wagering requirement with only 5% slot contribution, and the sports bonus percentage is lower than most competitors.
Redbet was removed in July 2019 due to poor communication regarding player complaints and unwillingness to engage with certified arbitrators. One complaint went unanswered for seven months, violating standards for accredited casinos.
No, Redbet's live chat is not available 24/7, and player reviews consistently report slow or non-existent responses from both chat and email support. This limitation becomes particularly problematic when dealing with urgent payment or account issues.
Yes, Redbet offers mobile compatibility through instant play on Android, iPhone, and tablet devices. The platform uses responsive web design rather than dedicated apps, providing access to the full game library through mobile browsers.
Based on player ratings and operational reliability, consider these alternatives that demonstrate stronger performance in withdrawal processing, customer support, and bonus offerings.
Understanding Redbet's payment procedures, common delays, and verification requirements helps set realistic expectations and avoid frustration with withdrawal processing.
Redbet's bonus structure includes restrictive terms that significantly impact value, requiring careful evaluation before accepting promotional offers.
Recent player reviews continue reporting withdrawal delays exceeding 24 hours and repeated verification requests for previously submitted documents.
Players report ongoing issues with unresponsive support channels and lack of resolution for payment and account concerns.
With a 1.2 rating based on 151 reviews, Redbet's player satisfaction remains significantly below industry averages and competitor platforms.