Splash Soho is a multi-service beauty salon located at 19 Brewer Street in London's Soho district, offering hair, nail, waxing, and facial treatments. With over 14,225 verified customer reviews on Treatwell, the salon maintains a 4.5-star overall rating.
Splash Soho has established itself as a prominent multi-service beauty destination in London's West End, accumulating over 14,000 customer reviews since opening. Located on Brewer Street in the heart of Soho, the salon offers an extensive menu spanning hair services, nail treatments, waxing, and facial care. The sheer volume of customer feedback provides valuable insight into service consistency, treatment quality, and areas where the salon excels or falls short.
This comprehensive review analysis examines verified customer experiences across all service categories, highlighting performance patterns, common praise points, and recurring complaints. Understanding these reviews helps potential clients set realistic expectations and make informed booking decisions.
Splash Soho maintains a 4.5-star average rating across 14,225 verified reviews on Treatwell. The distribution reveals that the majority of customers report positive experiences, though the rating spread indicates some service inconsistency.
The review distribution breaks down as follows: 8,531 five-star reviews represent the largest segment, indicating strong satisfaction among most clients. However, 2,408 four-star reviews, 810 three-star reviews, 340 two-star reviews, and 418 one-star reviews demonstrate that approximately 25% of customers experienced service levels below their expectations.
This rating pattern is typical for high-volume salons where multiple technicians handle diverse treatment types. The challenge lies in maintaining quality control across all service categories and staff members.
Hair treatments represent a core offering at Splash Soho, with customer feedback varying significantly by service complexity and technician expertise.
Ladies haircuts receive a 4.5-star average, with haircut and blow dry combinations rated at 4.6 stars. Recent reviews highlight specific technicians like Tsegi, who has maintained a loyal client base for over 10 years according to one customer testimonial. Simple cuts and styling generally receive positive feedback, with customers appreciating the speed and efficiency of service.
One recent review stated: "Lovely haircut. Feels fresh and new and was nice and quick," reflecting the satisfaction level for straightforward styling requests. Another customer praised Sandra for knowing exactly what to advise, indicating that experienced stylists provide valuable consultation alongside technical execution.
Color services show more variable results. Ladies root coloring achieves a strong 4.7-star rating, while full head coloring sits at 4.5 stars. Balayage services receive 4.4 stars, and general hair coloring averages 4.2 stars. Notably, ladies hair bleaching scores an impressive 4.9 stars, and hair toner services rate 4.7 stars.
The salon offers seasonal promotions on color services, with autumn offers including balayage packages with free deep conditioning treatments. These promotional services start from £96.50, representing up to 50% savings according to the booking platform.
Men's dry haircuts perform exceptionally well at 4.7 stars, while general men's haircuts average 4.4 stars. The wash and haircut service is priced from £19.80 with promotional discounts. One customer review noted: "Very good haircut. Thank you very much," reflecting satisfaction with the straightforward approach to men's styling.
Men's Brazilian blow dry services, however, receive only 3.4 stars, indicating this specialized treatment may not meet expectations consistently.
Nail treatments at Splash Soho generate mixed reviews, with significant variation in quality depending on the specific service and technician.
Gel nail manicures average 4.4 stars, with gel pedicures slightly higher at 4.5 stars. Recent positive reviews include: "Great manicure, will be back" and "Very neat manicure, good colour choices," indicating that when executed well, these services meet customer expectations.
One customer praised technician Vrunda specifically: "Vrunda was great, super friendly and skilled. She took real care with the pedicure and she was very experienced at BIAB manicures too." This highlights how individual technician skill significantly impacts the customer experience.
However, quality inconsistency appears in other reviews. One customer reported having to return for corrections: "I had to return to get them re done because the first lady that did my nails got the colour wrong and left them very bumpy and uneven. One of the worst manicures. The second lady was an angel. She fixed them really well."
BIAB services receive a 4.0-star rating, while hard gel extensions and overlays score only 2.6 stars, representing one of the lowest-rated services at the salon. A concerning review detailed significant nail damage: "The nail tech filed my nails down so hard, resulting in them burning quite badly and thinning out considerably. After the BIAB was done, the set started coming apart day after day: chipped nail, gel lifting off etc."
The customer continued: "I went in after almost a week to get them redone, and was told that I couldn't get BIAB again, because my nails are really thin. Needless to say, a terrible experience. My nails are in the worst state they've ever been in." This review raises concerns about proper technique and nail health protocols for enhancement services.
Central London beauty salons operate in a highly competitive market where customer expectations are elevated. Venues like Splash Soho must balance affordability with quality, managing high client volumes while maintaining service consistency across multiple treatment categories.
The booking process typically involves online platforms like Treatwell, where customers can filter by treatment type, view real-time availability, and access seasonal promotions. Post-visit reviews create transparency, allowing potential clients to assess service quality by specific treatment and technician.
Waxing treatments generally perform well at Splash Soho, though some customers report professionalism concerns.
Brazilian waxing averages 4.4 stars, while Hollywood waxing scores 4.5 stars. Most customers report efficient, relatively comfortable experiences. However, one significant complaint raises professionalism concerns: "I've had Brazilian waxes before, but this was the first time I felt extremely uncomfortable. The staff member did not wear gloves and was more touchy than necessary, which felt very unprofessional. I will not be coming back and would warn others."
This review highlights the critical importance of proper hygiene protocols and professional boundaries during intimate treatments. The lack of glove use is particularly concerning from a sanitation standpoint.
Bikini waxing, ladies leg waxing, and general ladies waxing all achieve 4.5-star ratings. Eyebrow waxing scores 4.4 stars, and facial waxing rates 4.5 stars. These consistent ratings suggest that standard waxing services are generally executed competently.
Facial services represent a smaller portion of the salon's offerings and show lower satisfaction ratings compared to other categories.
Classic facials receive only 3.8 stars, indicating room for improvement in this service area. Microdermabrasion scores 4.3 stars, performing better than basic facial treatments. The salon also offers laser hair removal, which averages 4.2 stars.
Eyelash extensions score poorly at 2.5 stars, while classic lashes rate 4.0 stars. Eyebrow and eyelash tinting performs well at 4.5 stars, and facial threading achieves 4.1 stars.
Splash Soho employs dynamic pricing with frequent seasonal promotions advertised through the Treatwell platform. Autumn offers include discounts up to 55% on select services.
Sample pricing includes men's wash and haircut from £19.80 with up to 50% savings, root coloring from £30.60 with up to 55% discount, and ladies balayage with free deep conditioning from £96.50 at 50% off. Express shellac manicures start at £20.60 with 20% savings.
Hair treatment add-ons feature 50% discounts on premium brands including Kerastase, Olaplex, and Moroccan Oil, with treatments ranging from £15 to £34.
The salon operates daily from 9:00 AM to 9:00 PM, providing extended hours that accommodate working professionals. Online booking through Treatwell allows customers to filter by treatment type, view available time slots, and access promotional pricing.
The central Soho location at 19 Brewer Street offers convenient access via public transportation, though parking in central London remains challenging.
A recurring theme across reviews is the significant impact of individual technician skill on service quality. Customers who identify and book with specific stylists like Tsegi, Vrunda, Sandra, and Tommy report consistently positive experiences and often become repeat clients.
Conversely, reviews mentioning unnamed or unspecified technicians more frequently describe inconsistent results, suggesting that requesting experienced staff members may improve outcome reliability.
Splash Soho functions as a high-volume, multi-service beauty salon that delivers satisfactory results for most customers, particularly for standard hair services, basic nail treatments, and waxing. The 4.5-star overall rating reflects genuine strengths in accessibility, pricing, and service breadth.
However, the salon shows notable weaknesses in specialized nail enhancements, with BIAB and hard gel extensions receiving poor ratings and customer complaints about nail damage. Facial services also underperform compared to other treatment categories. Quality inconsistency across technicians means that customer experience can vary significantly depending on who performs the service.
Potential clients should consider booking with specifically named, highly-reviewed technicians for best results, particularly for complex treatments like color services or nail enhancements. For straightforward services like basic cuts, standard manicures, or waxing, the salon generally meets expectations at competitive prices.
The volume of reviews provides transparency that helps customers make informed decisions, though the salon would benefit from addressing recurring issues around nail service technique, hygiene protocols for waxing, and quality control for enhancement services.
Splash Soho maintains a 4.5-star average rating based on 14,225 verified customer reviews on Treatwell. Approximately 60% of customers give five-star ratings, while about 25% report experiences below four stars.
Ladies hair bleaching scores 4.9 stars, men's dry haircuts rate 4.7 stars, and ladies hair toner and root coloring both achieve 4.7 stars. These represent the salon's strongest performing services based on customer feedback.
Yes, hard gel extensions and overlays receive only 2.6 stars, with customer complaints about nail damage, improper filing technique, and poor durability. BIAB services score 4.0 stars but include reports of lifting and premature wear.
Pricing varies with frequent promotional discounts. Men's haircuts start from £19.80, gel manicures from £20.60, root coloring from £30.60, and balayage from £96.50. Seasonal offers provide savings up to 55% on select treatments.
Splash Soho is open daily from 9:00 AM to 9:00 PM, providing extended hours that accommodate various schedules. Online booking is available through the Treatwell platform.
Yes, reviews indicate that service quality varies significantly by technician. Customers who book with specifically named stylists like Tsegi, Vrunda, Sandra, and Tommy report more consistent positive experiences.
Some reviews mention hygiene issues, including a Brazilian waxing service performed without gloves. Another customer reported feeling uncomfortable due to unprofessional conduct during intimate waxing treatments.
The salon is located at 19 Brewer Street in Soho, London, W1F 0RJ. The central location provides convenient access via public transportation in London's West End.
Trusted brands and booking platforms supporting quality beauty services in London.
Splash Soho's hair coloring services receive strong ratings, particularly for root coloring, toner application, and bleaching treatments. Experienced colorists provide consultation and seasonal promotional packages.
Men's grooming services perform exceptionally well at Splash Soho, with dry haircuts rated 4.7 stars. Quick, efficient service with experienced barbers at competitive pricing with frequent promotional discounts.
Splash Soho continues seasonal promotions with discounts up to 55% on color services and 50% on premium hair treatments through Treatwell booking platform.
The salon has accumulated over 14,225 verified customer reviews on Treatwell, maintaining a 4.5-star overall rating across all service categories.
Splash Soho now offers over 70 different treatment options including laser hair removal, microdermabrasion, and specialized hair extension services.