The Online Casino is a UK-licensed betting and gaming platform operated by ProgressPlay Limited, established in 2018. Despite its name, the site offers comprehensive sports betting alongside casino games, regulated by the UK Gambling Commission and Malta Gaming Authority.
The Online Casino presents an interesting case study in the UK betting market. Despite its casino-focused branding, the platform operates as a dual-purpose site offering both sports betting and casino gaming. Launched in 2018 and operated by ProgressPlay Limited under UKGC licence 39335, the site has generated mixed feedback from users, with particular concerns around withdrawal processing and customer service responsiveness.
This review examines The Online Casino from multiple angles, analyzing its regulatory standing, payment infrastructure, sports betting capabilities, and the significant gap between advertised features and user experiences. Our assessment draws from verified customer reviews, regulatory records, and direct platform testing to provide an accurate picture of what bettors can expect.
The Online Casino operates under two primary licenses: the UK Gambling Commission licence number 39335 held by ProgressPlay Limited, and a Malta Gaming Authority licence. The UKGC licensing provides essential consumer protections including segregated customer funds, dispute resolution mechanisms, and adherence to responsible gambling standards.
However, the customer fund segregation rating is classified as medium standard, which means while funds are separated from operational accounts, the level of protection may not match top-tier operators. The dual licensing structure is common for operators serving UK and international markets, with the UKGC licence covering UK customers and the MGA licence facilitating operations in other jurisdictions.
The company headquarters is located at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. This Malta-based operational structure is typical for online gambling operators seeking favorable regulatory and tax environments while maintaining UK market access through UKGC licensing.
The Online Casino supports a diverse range of payment methods including Visa, Mastercard, Maestro, PayPal, Skrill, Neteller, Trustly, Paysafecard, Zimpler, ecoPayz, MuchBetter, and Bitcoin through Zonda Payro. The platform accepts multiple currencies including GBP, EUR, CAD, and NZD.
Deposits are processed instantly for most electronic payment methods, with minimum deposit requirements typically set at £10. The platform excludes Skrill and Neteller deposits from certain bonus eligibility, a common practice in the industry to prevent bonus abuse.
Withdrawal performance represents a significant concern based on user feedback. While the platform advertises instant bank transfers, multiple verified reviews report delays of several days to over a week. One user reported depositing and winning £2000, only to wait five days without receiving contact despite submitting approved documents. Another customer noted that instant bank transfers can take days to clear, contradicting the advertised instant processing.
The verification process appears inconsistent, with some users reporting document approval followed by continued withdrawal delays, while others face account closures during the verification stage. The pending time for withdrawals has been criticized as slow, with limited customer support during the waiting period.
The sports betting section offers coverage across 36 different sports, with particular strength in niche and minor sports markets. This extensive range includes mainstream options like football, tennis, basketball, and horse racing, alongside less common offerings in esports and minor international competitions.
The platform provides solid odds across major sports, with competitive pricing on mainstream events. Asian handicap betting is available, catering to experienced bettors seeking alternative market structures. However, the site lacks a bet builder feature, which has become increasingly standard among UK bookmakers.
Live betting is available with a dedicated in-play section, though platform stability issues have been reported. During testing periods, the in-play tab occasionally displayed non-live games, and the upcoming events section sometimes failed to load results. These technical glitches suggest potential infrastructure issues that could affect the betting experience.
Our review methodology examines critical factors including licensing legitimacy, payment processing speed, customer fund protection, sports market coverage, odds competitiveness, and actual customer experiences. We test platforms firsthand and analyze verified user feedback to provide balanced assessments.
For The Online Casino, we evaluated regulatory compliance, withdrawal processing times, customer support responsiveness, platform stability, and the accuracy of advertised features. Our analysis incorporates both expert testing and real player reviews to identify strengths and weaknesses.
The platform offers both full and partial cash out functionality, allowing bettors to secure profits or minimize losses before event conclusion. Acca insurance and odds boosts are available across selected sports, providing additional value opportunities. However, the absence of live streaming limits the platform's appeal for in-play bettors who prefer watching events while betting.
The Online Casino offers a straightforward welcome bonus for new customers: a £10 free bet when you deposit and bet £10. The free bet requires minimum odds of 1.5, with the stake not returned on winnings. A 1X wagering requirement applies to winnings, with a maximum conversion of £200. The offer is valid for seven days from issue, and withdrawal requests void all active or pending bonuses.
For casino players, a separate welcome package provides a 200% bonus up to £50 plus 20 no-wager free spins on Book of Dead. This casino bonus carries a 50X wagering requirement calculated on bonus bets only, with a maximum conversion of three times the bonus amount. The bonus is valid for 30 days, while free spins expire after seven days.
Ongoing promotions include cashback opportunities across different sports and various sport-specific offers. However, the promotional range appears limited compared to major UK bookmakers, with no free bet club or regular reload bonuses prominently advertised.
Customer support is available through multiple channels including live chat, email, and an online contact form. Live chat operates from 8:00 AM to midnight GMT/BST, not offering true 24/7 coverage despite some sources claiming round-the-clock availability. Phone support is not provided.
User feedback regarding customer support is predominantly negative. Multiple reviews describe live chat agents as unhelpful, particularly when addressing withdrawal delays or account verification issues. Response times via email appear slow, with customers reporting sending multiple emails without receiving timely replies. The average complaint response time is listed as two days, which is slower than industry leaders who typically respond within 24 hours.
The support team's inability to resolve withdrawal issues effectively represents a critical weakness. Several users reported being unable to get clear explanations for delayed payments or account closures, with support staff providing generic responses rather than specific solutions.
The Online Casino features a mobile-friendly design with instant play functionality, eliminating the need for app downloads. The interface is described as clean and straightforward, with easy navigation between sports betting and casino sections. However, technical stability issues undermine the user experience.
During multi-day testing periods, the website exhibited recurring glitches including incorrect game status displays in the in-play section and empty results in the upcoming events tab. These errors suggest underlying technical infrastructure problems that could affect bet placement accuracy and overall reliability.
The platform lacks a dedicated mobile app for iOS or Android, relying instead on browser-based mobile optimization. While this approach provides cross-device compatibility, it may limit functionality compared to native applications offered by competitors.
The Online Casino has received mixed to negative ratings across review platforms. On Trustpilot, the site holds a 2.0 rating from 36 reviews, with 83% being 1-star ratings. Common complaints include refused withdrawals, account closures during verification, misleading advertising regarding instant payments, and unresponsive customer support.
On OLBG, the platform scores 3.9 out of 5 from 28 ratings, with reviewers praising the range of minor sports but noting the absence of bet builder features and live streaming. AskGamblers rates the site at 7.3 for casino features with a 6.2 player rating from five reviews, highlighting slow pending times and limited live chat hours as weaknesses.
Several reviews describe experiences consistent with potential regulatory concerns, including refused payouts after document verification, accounts closed for unspecified security reasons, and demands for additional documentation beyond standard KYC requirements. While some positive reviews exist, praising quick withdrawals and straightforward processes, these are significantly outnumbered by negative experiences.
When compared to established UK bookmakers, The Online Casino shows both advantages and disadvantages. Its strength in niche sports coverage exceeds many mainstream operators, and the dual focus on sports and casino provides variety. However, the platform falls short in critical areas including withdrawal reliability, customer support quality, technical stability, and promotional depth.
Major competitors like Bet365, William Hill, and Ladbrokes offer superior customer service, faster withdrawal processing, comprehensive live streaming, and more robust mobile applications. The Online Casino's medium-tier customer fund segregation also compares unfavorably to top operators who maintain higher protection standards.
The platform may appeal to bettors specifically interested in minor sports markets or those seeking a combined sports and casino experience under one account. However, for mainstream sports betting or high-value transactions, more established operators provide greater reliability and customer protection.
The Online Casino operates as a legitimate UKGC-licensed betting platform with genuine strengths in niche sports coverage and payment method variety. However, significant concerns around withdrawal processing, customer support responsiveness, and technical stability create substantial risks for users. The gap between advertised features like instant withdrawals and actual user experiences of multi-day delays represents a critical transparency issue.
For bettors prioritizing reliable withdrawals, responsive customer support, and platform stability, more established UK operators offer superior experiences. The Online Casino may suit casual bettors with small stakes interested in minor sports, but high-value players or those requiring dependable payment processing should exercise caution. The predominantly negative user reviews and documented withdrawal issues warrant serious consideration before registration.
Potential users should thoroughly understand the withdrawal terms, maintain detailed records of all transactions, and be prepared for potential delays in accessing winnings. While the UKGC licensing provides some consumer protection, the practical challenges reported by numerous users suggest that regulatory oversight has not fully addressed operational issues at this platform.
Yes, The Online Casino operates under UK Gambling Commission licence number 39335, held by ProgressPlay Limited. The platform also holds a Malta Gaming Authority licence for international operations.
Despite advertising instant bank transfers, user reviews consistently report withdrawal times ranging from several days to over a week. Processing times appear inconsistent and often exceed advertised timelines.
The platform covers 36 sports with particular strength in niche markets, offers in-play betting, cash out functionality, Asian handicaps, and acca insurance. However, it lacks bet builder features and live streaming.
Multiple verified reviews report problems including delayed withdrawals despite approved documents, requests for additional verification beyond standard KYC, and account closures during the withdrawal process.
The Online Casino accepts Visa, Mastercard, PayPal, Skrill, Neteller, Trustly, Paysafecard, ecoPayz, MuchBetter, and Bitcoin. Minimum deposits are typically £10, though Skrill and Neteller are excluded from some bonuses.
Customer support is available via live chat from 8 AM to midnight and email, but user feedback is predominantly negative. Common complaints include unhelpful responses, slow email replies, and inability to resolve withdrawal issues effectively.
Sports bettors receive a £10 free bet when depositing and betting £10, with minimum odds of 1.5 and maximum conversion of £200. Casino players get a 200% bonus up to £50 plus 20 no-wager free spins on Book of Dead.
For mainstream sports betting and reliable withdrawals, established operators offer superior experiences. The Online Casino may suit those specifically interested in niche sports markets, but withdrawal concerns and customer support issues make it a higher-risk choice for most bettors.
The Online Casino works with established payment providers to facilitate deposits and withdrawals across multiple methods.
Learn what UK Gambling Commission licensing means for player safety, fund segregation standards, and dispute resolution mechanisms when choosing betting platforms.
Comprehensive guide to understanding withdrawal timelines, verification requirements, and warning signs of problematic payment processing at online betting sites.
The UK Gambling Commission has announced enhanced monitoring of operator withdrawal processing times following increased consumer complaints about delayed payments.
Regulatory authorities are considering stricter customer fund segregation requirements for all licensed operators to improve player protection standards.
New technical standards are being proposed to ensure betting platforms maintain consistent functionality and accurate real-time data displays across all devices.