Luna Casino launched in 2016 with a distinctive space theme and is operated by SkillOnNet Ltd under licenses from the UK Gambling Commission and Malta Gaming Authority. The platform offers over 2,700 games from leading software providers to UK players.
Luna Casino entered the UK online gaming market in 2016, establishing itself as a space-themed platform operated by SkillOnNet Ltd, a company with extensive experience in the iGaming industry. The casino holds dual licensing from the UK Gambling Commission and Malta Gaming Authority, providing regulatory oversight and player protection for UK customers. With a game library exceeding 2,700 titles and a focus on mobile accessibility through dedicated applications, Luna Casino positions itself as a comprehensive gaming destination for players seeking variety and convenience.
This review examines Luna Casino from multiple angles including game selection, bonus structures, payment processing, mobile functionality, customer support, and security measures. The analysis draws on testing data, user feedback, and industry comparisons to provide UK players with actionable insights. While the platform demonstrates strengths in game variety and mobile optimization, it also presents challenges including high wagering requirements and limited support channels that warrant careful consideration.
Luna Casino's primary competitive advantage lies in its extensive game catalog featuring over 2,700 titles across multiple categories. The platform partners with 24+ established software providers, creating a diverse gaming ecosystem that caters to different player preferences and bankroll sizes.
The slot collection exceeds 2,000 titles, ranging from classic three-reel formats to modern video slots with advanced mechanics. Popular titles include Book of Dead from Play'n GO, which also serves as the featured game for the welcome bonus free spins. The portfolio includes games from Pragmatic Play, Blueprint Gaming, NetEnt, and Microgaming, ensuring variety in themes, volatility levels, and RTP percentages. The average RTP across the platform stands at 96.59%, which aligns with industry standards for UK-licensed casinos.
Luna Casino offers over 400 live dealer games, a substantial collection compared to competitors that typically provide 100-200 live tables. The live casino section includes multiple variants of blackjack, roulette, baccarat, and game show formats. Evolution Gaming powers the majority of live dealer content, delivering professional dealers, multiple camera angles, and interactive features. Players can access standard tables with varying bet limits alongside VIP tables designed for high-stakes gaming.
Beyond slots and live dealer options, the platform includes traditional table games in RNG format, video poker variants, and specialty games. The table games section features multiple blackjack and roulette variations, allowing players to explore different rule sets and betting structures. Video poker options include Jacks or Better, Deuces Wild, and other popular variants with competitive paytables.
Luna Casino offers new UK players a 100% match deposit bonus up to £50 plus 50 free spins on Book of Dead. While this falls within the average range for UK casino bonuses, the terms attached to this offer require careful examination.
Players must deposit a minimum of £10 and enter the bonus code LUNA during registration or deposit to activate the welcome offer. The bonus credits automatically upon qualifying deposit completion. The 50 free spins carry a fixed value of £0.10 per spin, totaling £5 in spin value, and are restricted to Book of Dead exclusively.
The bonus cash requires 30x wagering on the combined deposit and bonus amount. For a £50 deposit with a £50 bonus, this translates to £3,000 in total wagers before withdrawal eligibility. Slots contribute 100% toward wagering, while other games contribute only 10%, effectively restricting bonus play to slot games for efficient clearance. The free spins winnings face significantly higher requirements at 60x, meaning any winnings from the £5 spin value must be wagered 60 times before conversion to withdrawable cash. This 60x requirement substantially exceeds industry averages, where 35x to 40x is more common for free spin winnings.
During active bonus play, maximum bet limits apply at 10% of the bonus amount or £5, whichever is lower. This prevents bonus abuse but also restricts gameplay flexibility. Players have 30 days to complete all wagering requirements for both the bonus cash and free spin winnings. Failure to meet these requirements within the timeframe results in forfeiture of bonus funds and associated winnings.
Luna Casino supports multiple payment methods for UK players, though the specific options and processing times vary by method. Understanding the payment infrastructure helps players manage their bankroll effectively and set realistic expectations for cashout timelines.
The platform accepts major debit cards, e-wallets, and prepaid vouchers. Deposit processing occurs instantly for most methods, allowing immediate play upon transaction confirmation. The minimum deposit threshold stands at £10, which aligns with the welcome bonus minimum requirement.
Withdrawal processing takes 1-2 days according to official information, though actual timeframes depend on the chosen method and account verification status. E-wallets typically process faster than card withdrawals, which may require additional banking days. The casino imposes a monthly withdrawal limit of £10,000, which may restrict high-volume players or jackpot winners requiring larger cashouts. This cap sits below limits offered by some competitors that allow £20,000 or more per month.
Luna Casino operates under strict UK Gambling Commission regulations, ensuring player protection, fair gaming practices, and responsible gambling measures. The platform uses SSL encryption and partners with established payment providers to secure all financial transactions.
The casino selection process prioritizes game variety and quality, partnering with 24+ software providers including Pragmatic Play, Blueprint Gaming, and Evolution Gaming. All games undergo regular RTP audits and fairness testing to maintain industry standards.
Before processing the first withdrawal, Luna Casino requires account verification through document submission. Players must provide proof of identity such as a passport or driving license and proof of address like a utility bill or bank statement dated within the last three months. This KYC process complies with UK Gambling Commission regulations and anti-money laundering requirements. Completing verification proactively before requesting withdrawal prevents processing delays.
Luna Casino distinguishes itself through dedicated mobile applications for both iOS and Android devices, a feature not universally offered by UK online casinos. The mobile platform replicates the desktop experience while optimizing for touchscreen navigation and smaller displays.
The Luna Casino app provides access to the complete game library, promotional offers, account management functions, and customer support. The interface adapts to various screen sizes, maintaining usability across smartphones and tablets. Game loading times on mobile devices match desktop performance, and the app supports both portrait and landscape orientations depending on game requirements.
Players without app access can use the mobile-optimized website through any modern browser. The responsive design adjusts automatically to device specifications, eliminating the need for separate mobile and desktop versions. This flexibility ensures accessibility regardless of device preference or operating system.
Customer support represents a notable weakness in Luna Casino's service offering. The platform lacks live chat functionality, which has become standard among UK-licensed competitors. Players must rely on email communication for support inquiries.
Email support operates as the primary contact method. Based on user reports, response times vary but typically fall within 24 hours for standard inquiries. The absence of live chat creates friction for urgent issues requiring immediate resolution, such as payment problems or account access difficulties. The FAQ section provides self-service resources covering common topics including account registration, bonus terms, payment methods, and responsible gambling tools.
When support does respond via email, the quality appears adequate based on available feedback, with representatives providing relevant information and attempting to resolve issues. However, the delayed response inherent to email communication reduces overall support effectiveness compared to instant chat alternatives.
Luna Casino operates under two significant gambling licenses: the UK Gambling Commission license for UK players and the Malta Gaming Authority license for international operations. These licenses require adherence to strict operational standards, regular audits, and player protection measures.
The platform employs SSL encryption technology to secure data transmission between players and servers. This encryption protects sensitive information including login credentials, personal details, and financial transactions from interception. The casino's privacy policy outlines data collection, storage, and usage practices in compliance with UK data protection regulations.
Luna Casino provides responsible gambling features including deposit limits, loss limits, session time limits, and self-exclusion options. The platform integrates SafeMate, a tool that tracks gaming behavior and provides insights into playing patterns. Players can access these controls through their account settings, and the casino displays responsible gambling information prominently throughout the site.
Beyond the welcome bonus, Luna Casino maintains an active promotional calendar with daily offers and a structured VIP program for regular players.
The Daily Pick Bonus provides returning players with surprise promotions that change daily, creating variety in available offers. The Prize Twister feature adds a gamification element to the promotional structure. Luna Casino hosts eight or more simultaneous tournaments, exceeding the typical two to three tournaments offered by competing platforms. These tournaments span different game types and buy-in levels, accommodating various player budgets.
The six-tier VIP program rewards player loyalty with escalating benefits. Higher tiers unlock customized offers, priority tournament invitations, dedicated account managers, and enhanced withdrawal limits. Progression through VIP levels depends on wagering activity, with more frequent and higher-stakes play accelerating tier advancement.
When positioned against UK market competitors, Luna Casino demonstrates clear strengths and weaknesses. The 2,700+ game library exceeds most competitors, particularly in live dealer offerings where 400+ tables significantly outpace typical collections. The dedicated mobile apps provide convenience not universally available. However, the 60x wagering requirement on free spin winnings substantially exceeds industry norms. Competitors like Play Frank offer identical welcome bonuses with 35x requirements on both cash and spins, making their offers more player-friendly. The £10,000 monthly withdrawal cap restricts high-volume players compared to platforms offering £20,000 or unlimited withdrawals. The absence of live chat support places Luna Casino behind competitors offering 24/7 instant assistance.
Public reviews present a mixed picture of player experiences. Trustpilot ratings show a 2.5 out of 5 average across 18 reviews, with 78% assigning one-star ratings. Common complaints include account access issues, missing deposits, unresponsive customer support, and concerns about game fairness. Several users report difficulties logging in after deposits or winnings, with subsequent email support failing to resolve issues. Positive reviews mention game variety and the excitement of winning, though these represent a minority of feedback. The negative sentiment concentration suggests systemic issues with account management and customer service responsiveness that potential players should consider carefully.
Luna Casino delivers a comprehensive gaming platform with exceptional game variety, particularly in live dealer content, and convenient mobile access through dedicated applications. The space theme provides visual distinction, and the daily promotional calendar keeps the experience fresh for regular players. However, significant drawbacks temper these positives. The 60x wagering requirement on free spin winnings creates an expensive bonus structure compared to market alternatives. The absence of live chat support leaves players dependent on slower email communication for issue resolution. User feedback raises concerns about account reliability and support responsiveness that cannot be ignored. For UK players prioritizing game selection and mobile functionality, Luna Casino merits consideration. Those valuing responsive support, favorable bonus terms, and proven reliability may find better options among competitors. Prospective players should start with smaller deposits to evaluate the platform's performance before committing larger bankrolls, and should thoroughly review all bonus terms before opting into promotional offers.
Yes, Luna Casino holds a license from the UK Gambling Commission and operates legally for UK players. The platform also maintains a Malta Gaming Authority license for international operations.
The minimum deposit amount is £10, which also qualifies players for the welcome bonus when using the bonus code LUNA during registration or deposit.
Withdrawal processing typically takes 1-2 days according to official information, though actual timeframes vary by payment method. E-wallets generally process faster than card withdrawals, and first-time withdrawals require completed account verification.
No, Luna Casino does not currently offer live chat support. Players must contact customer service via email, with response times typically within 24 hours for standard inquiries.
Slots contribute 100% toward wagering requirements, while all other games contribute only 10%. This effectively requires players to focus on slot games to efficiently clear bonus wagering conditions.
Yes, Luna Casino offers dedicated mobile apps for both iOS and Android devices, as well as a mobile-optimized website accessible through any modern browser. The full game library is available on mobile platforms.
Luna Casino imposes a monthly withdrawal limit of £10,000, which may restrict players with large winnings or high-volume gaming activity compared to some competitors offering higher or unlimited monthly caps.
Luna Casino partners with licensed software providers and operates under UKGC and MGA oversight, which requires regular game audits. The platform reports an average RTP of 96.59% across its game portfolio, aligning with industry standards.
Trusted gaming industry partners and software providers
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